품질경영(en)
FLAP, BLADDER Quality management system
TUBE ISO Quality management system
Certificate of approval
Appendix
DONGAH TIRE quality policy is “minimizing customer complaints.”
We are doing our best to develop the company and increase customer satisfaction by supplying the best quality products based on analysis of customer needs and quality control.
We are doing our best to develop the company and increase customer satisfaction by supplying the best quality products based on analysis of customer needs and quality control.
In order to achieve the quality policy goal, we are practicing as follows.
- We continuously improve the effectiveness of our quality management system by complying with and implementing the standard requirements and the requirements set by our company.
- We establish quality goals and do our best to achieve.
- We aim to satisfy customers first by identifying their requirements and reflecting them into the quality management system.
Quality Assurance Target
Only butyl rubber tubes manufactured and sold by DONGAH TIRE have a quality assurance system and comply with the Consumer Protection Act abroad. All products due to manufacturing errors can be compensated and exchanged within the warranty period, and the compensation for defective products due to user error or negligence may be limited.
Quality Assurance Standard
- QA period : Warranty of 2 years under the normal storage condition
- Target : All butyl rubber tubes manufactured and sold by DONGAH TIRE
- Compensation Criteria : Replacement or amount compensation if determined to be a manufacturing error
- Exception
- If the use conditions are clearly wrong by the user
- Out of warranty period
- Defect due to lack of air pressure
- Poor mounting
- Damage by Flap or Rim
- Damage by storage or use
- Breakage by damaged tires
- When using tubes with different uses and specifications
- Abnormal growth caused by fever
- Tube partially treated for damage
- Customer Obligations
- In order to implement the Quality Assurance System, customers must comply with the following obligations.
- When requesting product compensation, you must provide the defected products to the dealer or our sales representative, and provide the period of use, purpose of use, how the problem occurred, and installation environment.
- In order to implement the Quality Assurance System, customers must comply with the following obligations.
- Cautions when handling the product
- Store products in a box and keep it in a place where it is not exposed to direct sunlight. Do not use sharp tools such as knives and hooks when handling the product box.
- When installing the product, check and clean the flap and the inside of the tire.
- It is forbidden to use for other than the tire size indicated on the product and box.
- Contact (Contact way)
- Quotation inquiry, compensation claim, inquiry on how to fit, product inquiry, contract change, and customer comments
- TEL : +82-55-370-7741~5
- E-MAIL : trade@dongahtire.co.kr
- ADDRESS : 11, Yusangongdan 11-gil, Yangsan-si, Gyeongsangnam-do, Republic of Korea
- Quotation inquiry, compensation claim, inquiry on how to fit, product inquiry, contract change, and customer comments
- Quality certification system
- ISO 9001 : 2015
- KS (KOREA STANDARD) : KTR-18-0354호
- SNI (INDONESIA NATIONAL STANDARD)
- BIS (BUREAU INDIAN STANDARDS)
- ※ Please contact us in advance if the product and packaging should be marked with certification mark.
In producing and providing the world's best CMB to our customers, we understand the needs, regulations and characteristics of our customers and apply them to our production and quality to meet our customers' requirements and expectations. In order to provide the best products and services, we have established and implemented the following quality policies.
Quality Policy We aim to achieve the first class quality in the world.
- 01We continue to improve the effectiveness of our quality management system by complying with and implementing the standard requirements of the IATF 16949.
- 02 We establish quality aims and do our best to achieve them.
- 03We aims to satisfy customers first by identifying their requirements and reflecting them in the quality management system.
- 04We strive for sustainable development and value creation for the persons concerned by implementing corporate responsibility management.
In order to effectively implement quality policy and continuously improve customer satisfaction and quality performance, we establish and implement an effective quality management system that satisfies standard requirements of ISO 9001:2015 and IATF 16949:2016. Quality management representative must open the importance of complying with quality policy and legal requirements to all executives and staff members through sufficient training and post.